The Training Manager is responsible for driving the Learning & Development strategy of the hotel. The role involves identifying training needs, designing and delivering learning programs, and ensuring all employees embody the brand’s service philosophy and standards. The Training Manager plays a key role in enhancing guest satisfaction, employee engagement, and overall business performance through effective training initiatives.

Key Responsibilities:

Training Planning & Execution

• Develop and implement the hotel’s annual training plan in alignment with brand standards and organizational goals.
• Conduct training needs analysis (TNA) through performance evaluations, audits, and departmental feedback.
• Design, deliver, and evaluate training programs for all levels — from new hire orientation to leadership development.
• Ensure compliance with statutory and brand-mandated training requirements.
• Maintain updated records of all training activities, attendance, and assessments.

Employee Development & Engagement

• Lead the onboarding and induction process for all new associates.
• Coach and mentor Departmental Trainers and Supervisors to deliver effective departmental training.
• Facilitate management and supervisory development programs.
• Support succession planning by identifying and developing internal talent.

Quality & Brand Standards

• Coordinate mystery audits and ensure continuous improvement in guest satisfaction scores.
• Partner with the operations team to ensure brand service standards are consistently met and exceeded.
• Reinforce hotel values, grooming standards, and service culture through ongoing training.

Administration & Reporting

• Prepare and submit monthly and quarterly training reports to corporate HR.
• Manage training budgets effectively and ensure optimal resource utilization.
• Maintain the Learning Resource Center (training materials, manuals, e-learning tools, etc.).

Requirements:

• Bachelor’s or Master’s degree in Hotel Management, Human Resources, or related field.
• Minimum 5–8 years of experience in hospitality training, with at least 2–3 years in a managerial capacity.
• Strong facilitation, communication, and presentation skills.
• Excellent interpersonal and leadership abilities.
• Knowledge of Learning Management Systems (LMS) and modern training tools preferred.
• Certified trainer or experience with brand-specific programs (e.g., IHCL’s “Tajness,” Marriott’s “Service Excellence,” etc.) is an advantage.

Key Competencies:

• Strategic Thinking & Planning
• Leadership & Coaching Skills
• Communication & Presentation Skills
• Emotional Intelligence
• Team Development
• Guest Service Orientation
• Data Analysis & Reporting