Job Summary:

The Associate Director of Food & Beverage is responsible for supporting the overall management, strategic planning, and operational excellence of all Food & Beverage outlets within the hotel, including restaurants, bars, banquets, lounges, and in-room dining. The role ensures exceptional guest experiences, revenue growth, operational efficiency, and adherence to luxury hospitality standards.

Key Responsibilities:

• Assist in leading and managing all Food & Beverage operations across the hotel.
• Ensure all outlets maintain 5-star luxury service standards and guest satisfaction levels.
• Supervise restaurant, banquet, bar, and in-room dining operations to ensure smooth functioning.
• Work closely with the Executive Chef and outlet managers on menu engineering, promotions, and guest experiences.
• Monitor guest feedback, online reviews, and service recovery processes.
• Drive revenue enhancement initiatives and maximize departmental profitability.
• Analyze financial reports, budgeting, forecasting, and cost-control measures.
• Ensure compliance with food safety, hygiene, HACCP, and hotel brand standards.
• Lead recruitment, training, mentoring, and performance management of F&B teams.
• Maintain strong coordination with Sales, Events, Front Office, and Kitchen departments.
• Oversee VIP dining experiences, corporate events, weddings, and high-profile functions.
• Develop innovative concepts and strategies to improve outlet performance and guest engagement.
• Ensure proper inventory management, purchasing control, and beverage cost optimization.
• Conduct regular operational audits and departmental meetings.

Required Skills:

• Strong leadership and people management skills
• Excellent guest relations and communication abilities
• Strong business acumen and financial understanding
• Expertise in luxury hospitality operations
• Excellent problem-solving and decision-making capabilities
• Ability to manage large teams and multiple outlets simultaneously
• Knowledge of POS systems, hotel software, and MS Office

Qualification:

• Bachelor’s Degree / Diploma in Hotel Management, Hospitality Management, or related field.

Experience:

• Minimum 10–15 years of experience in Food & Beverage operations within luxury or 5-star hotels.
• At least 3–5 years of experience in a senior leadership or managerial role.
• Experience with luxury hotel brands preferred.

Preferred Attributes:

• Strong operational and leadership presence
• Passion for luxury hospitality and guest experience
• Result-oriented with excellent organizational skills
• Ability to work under pressure in a fast-paced environment
• Professional grooming and presentation standards
• Strong interpersonal and team development skills