Assists the Front Office Manager in the daily operations of the Front Office. In the absence of the Front Office Manager, covers his duties. Trains and develops a strong front office team. His critical duties would require him to –

· Analyze the day s arrivals and departures for – VIPs, groups and and ensure a smooth check-in, check-out and baggage delivery. Decide to offer late check-outs as applicable.

· Conduct a rate check on daily basis. Provide authorization to pass discounts and allowances.

· To ensure room allocation is done for all arriving guests as per preferences.

· To maintain up-to date information on room rates, current promotions, offers and packages.

· To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.

· Collate and check daily reports and send the reports to the concerned departments.

· Ensure that processes are followed within the guidelines laid down.

· Monitor compliance through surprise checks.

· Discuss non-compliance with the associates and point out areas of concern.

· To maintain and settle the guest ledger rendering accountability for the day’s transactions.

· Collate and analyze potential business.

· Track potential clientele, capture their current preferences and incorporate upselling strategies along with guest interactions. Offer personalize service in coordination within the sub department.

· Coordinate and liaison with relevant departments (within front office or across departments) to ensure speedy and urgent closure on guest requests/ queries.

· Act as the “single point of contact” in the shift for any guest related actions by seamlessly working with different departments.

· Forecast the following days arrivals and departures based on the current status featuring on the system. Make rosters and action plans accordingly